ben carlson
02-14-2002, 10:34 PM
I just bought an 533HD5 at Best Buy for an outrageous price last Saturday, and luckily I purchased the extended warranty for the set. It was an open box item, so I loaded it up into the truck we had and got it home. When we turned it on, after depressing the "main power" button, and then pressing the standby button, the little green power light came on and quickly faded out. I unplugged and plugged it in and repeated the steps a bunch of times. Nothing!
So I figured DOA, and called Best Buy warranty service and was told that they would arrange to have Pioneer repair the set. I was told that they would follow up on the unit and have someone out to repair the unit on Monday morning.
Monday morning came and went, but no tech, no calls, nothing. So I called the number again, and they saw the notes about the problems, but apologized for the lack of follow up.
She connected me with pioneer directly after being on hold for an hour. The lady from Pioneer was VERY rude! She wanted to know how much I paid for the set, proceeded to ask how I got it so cheap and I explained that it was an open box buy. She quickly stated: "an open box purchase voids ALL warranties and is no longer their responsibility!" and then said, "thanks you for calling Pioneer, GOODBYE!" She hung up! She actually hung up on me!
So I called back to Best Buy and explained the situation. They said that they would continue to try to find a tech to service it.
To make a long story short....Best Buy kept bouncing me back and forth with Pioneer for the next two days. Finally on Wednesday afternoon Best Buy came to the conclusion that they would be responsible for the repairs. So for the rest of the afternoon they tried to find someone besides Pioneer authorized service center to repair it.
Today (thursday) the tech came to my house looked at the back of the TV for 5 minutes, covered it back up and said, "well we need to take it in to the shop!"
Well the saga continues and it will be about a week or two to have it repaired. I will keep all of you posted!
So the moral of the story is that Pioneer does not assume ANY responsibility or warranty for Open Boxed products!
So I figured DOA, and called Best Buy warranty service and was told that they would arrange to have Pioneer repair the set. I was told that they would follow up on the unit and have someone out to repair the unit on Monday morning.
Monday morning came and went, but no tech, no calls, nothing. So I called the number again, and they saw the notes about the problems, but apologized for the lack of follow up.
She connected me with pioneer directly after being on hold for an hour. The lady from Pioneer was VERY rude! She wanted to know how much I paid for the set, proceeded to ask how I got it so cheap and I explained that it was an open box buy. She quickly stated: "an open box purchase voids ALL warranties and is no longer their responsibility!" and then said, "thanks you for calling Pioneer, GOODBYE!" She hung up! She actually hung up on me!
So I called back to Best Buy and explained the situation. They said that they would continue to try to find a tech to service it.
To make a long story short....Best Buy kept bouncing me back and forth with Pioneer for the next two days. Finally on Wednesday afternoon Best Buy came to the conclusion that they would be responsible for the repairs. So for the rest of the afternoon they tried to find someone besides Pioneer authorized service center to repair it.
Today (thursday) the tech came to my house looked at the back of the TV for 5 minutes, covered it back up and said, "well we need to take it in to the shop!"
Well the saga continues and it will be about a week or two to have it repaired. I will keep all of you posted!
So the moral of the story is that Pioneer does not assume ANY responsibility or warranty for Open Boxed products!
