arthurking
10-16-2004, 12:34 AM
I recently purchased a Toshiba 30HF84 HD-ready TV at $716.99 from amazon.com and from the very first day I received it, I found this TV has serious quality issues. To summarize, the geometry is so inaccurate none of the vertical lines are straight. The horizontal lines near the bottom are out of place, too. The picture on this TV is extremely grainy under all situations. It makes my progressive dvd, and xbox, ps2 games(fed through component inputs), and gamecube and dreamcast games(fed through s-video inputs), look terrible. This TV's pictures are even worse than those on my 3-year old 27" Philips analog TV, not mention a Philips HD-ready TV I owned before. There are also many pixelations around edges and some out-of-focus problems. Since Sept.9, I have called Toshiba and my local service center numerious times and tried to let them service the TV. I waited about 5 weeks and finally got two technicians come to my home to see the TV on 10/12. They did nothing to repair the TV and said they need to ask Toshiba first.
When they were in my house, they did admit my TV has problems but they
cannot fix it. But they changed the story later and told Toshiba there
is nothing wrong with my TV and no service will be performed.
Today(10/15) I even spoke to a supervisor named Andrew Trebbec but it still
didn't work. They said if I need 2nd opinion, I need to pay myself to find
other technicans to take care of my TV. Otherwise, my case will be
terminated. Now I am stuck with this defective TV because Toshiba refuses
to admit my TV is problematic and refuses to repair it. I haven't able
to contact the technicans since 10/12 to ask them why what they told
Toshiba is different from what they told me in my home. I feel so
frustrated during those contacts with Toshiba and I can't tolerate it any more. Toshiba's customer service people seems polite but actually do not care about the customers at all.
I trusted Toshiba's product and service before and that's why I bought
this TV from amazon.com, an online store that doesn't take the return
of large TV even it has quality issue. I am now deeply dismayed at not
only the poor quality of my new TV, but also the lack of help what so
ever in this regard and the fact Toshiba is trying to deny the existence
of problems on my TV.
This is the worst TV I have ever seen and this is the worst company and
customer service I ever dealt with. It is out of my expectation that a
company can so mean to a customer.
If by any change you are still interested in this TV, do yourself a favor and buy the TV from a local store that can accept the return in case you get a defective TV. Then you don't need to spend tons of time and energy to fight with Toshiba.
When they were in my house, they did admit my TV has problems but they
cannot fix it. But they changed the story later and told Toshiba there
is nothing wrong with my TV and no service will be performed.
Today(10/15) I even spoke to a supervisor named Andrew Trebbec but it still
didn't work. They said if I need 2nd opinion, I need to pay myself to find
other technicans to take care of my TV. Otherwise, my case will be
terminated. Now I am stuck with this defective TV because Toshiba refuses
to admit my TV is problematic and refuses to repair it. I haven't able
to contact the technicans since 10/12 to ask them why what they told
Toshiba is different from what they told me in my home. I feel so
frustrated during those contacts with Toshiba and I can't tolerate it any more. Toshiba's customer service people seems polite but actually do not care about the customers at all.
I trusted Toshiba's product and service before and that's why I bought
this TV from amazon.com, an online store that doesn't take the return
of large TV even it has quality issue. I am now deeply dismayed at not
only the poor quality of my new TV, but also the lack of help what so
ever in this regard and the fact Toshiba is trying to deny the existence
of problems on my TV.
This is the worst TV I have ever seen and this is the worst company and
customer service I ever dealt with. It is out of my expectation that a
company can so mean to a customer.
If by any change you are still interested in this TV, do yourself a favor and buy the TV from a local store that can accept the return in case you get a defective TV. Then you don't need to spend tons of time and energy to fight with Toshiba.
